Why Rai-Systems

Why Use Rai-Systems IT?

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  • Free up internal resources to focus on your core business
  • Choose to pay-as-you-go or get unlimited support for a set monthly fee.
  • Obtain true 24/7 Service Desk support from US-based technical specialists.
  • Increase productivity through improved system uptimes and monitoring.
  • Get expert IT help, how and when you need it.

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What is Rai-Systems IT?

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  • Rai-Systems IT Support and Maintenance delivers comprehensive, responsive and proactive support services for all aspects of your ICT infrastructure.
  • Through a choice of fixed-fee or flexible options, you can access the skills, know-how and manpower your business needs to support and maintain its critical systems.

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Features

Managed IT Support provides a flexible combination of management, support and monitoring services in any of the following areas:

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  • Server Infrastructure: With innovations such as virtualization and the cloud, server management and support has become a more intricate and exacting task. Whether your server and infrastructure systems include Storage Area Networks (SANs), Hypervisors or more traditional solutions, Managed IT Support will provide your business with the specialist skills of more than 100 industry-certified professionals – ready to manage and monitor your systems and keep your business online.
  • Network Infrastructure: Managing private networks can be highly complex. Rai-Systems IT’s Managed WAN division can work to streamline your network operations, from wireless WAN to Dark Fiber, WAPs and SSLVPNs. We have an enviable reputation for Tier 1 equipment management and we support all types of network infrastructures, including fully- managed loud systems.
  • Desktop and end-user services: From the daily grind of patch, antivirus and fleet management, to increased productivity through automated deployment, Managed IT Support can streamline your desktop services – delivering Standard Operating Environments (SOEs) with locked-in service levels that leave you to concentrate on running your business.
  • Service Desk: Rai-Systems Managed IT Support gives you access to true 24/7 US based support, not a messaging service. We track and work to resolve issues as they are raised, providing a single point of contact for you and your staff with specialists who understand your systems.
  • Monitoring & Management: It’s better to stop problems from happening than to solve them once they’ve occurred. In the belief that information is everything, Managed IT Support aims to provide a single glass view of your ICT operations. Our Command and Control (C2) platform delivers best-of-breed management, monitoring, support and reporting tools. Whether it’s real-time incident logging or monthly status summaries, C2 keeps watch on your systems.
  • Monitoring & Management: It’s better to stop problems from happening than to solve them once they’ve occurred. In the belief that information is everything, Managed IT Support aims to provide a single glass view of your ICT operations. Our Command and Control (C2) platform delivers best-of-breed management, monitoring, support and reporting tools. Whether it’s real-time incident logging or monthly status summaries, C2 keeps watch on your systems.

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